Category Archives: adventures in retail

I like to keep my issues strong.

The temp­ta­tion to be That Chick who just posts sta­tuses on Face­book that are YouTube links to the Sound­track of her Really Sad, Tragic Life is really strong these days, but I’m 37 and I like to hope I’m a lit­tle too old for that stuff, even if I do kvetch too much and need to trim my friends list of a few ex-boyfriends and high school peo­ple who seem to have con­tacted me sim­ply because they have noticed that “Mar­ried” is not an active part of my pro­file– and also peo­ple who really no longer active parts of my life– for what­ever rea­son.  I have a hard time let­ting go, though– I am noth­ing if not roman­tic and sen­ti­men­tal, ide­al­iz­ing my rela­tion­ships with and expec­ta­tions of peo­ple and hop­ing for bet­ter out­comes even as I pre­tend at being prag­matic and then being dis­ap­pointed and bit­ter and keep­ing it all to myself only to explode– or implode depend­ing on the mood of the week/day/minute.

(Except, yeah.  I’m just going to do it.  Most of the links here are my self-pity sound­track.  Feel free to ignore them unless you’re look­ing for emo-dump songs.)

Still, though– I try to keep those posts to a min­i­mum (for me and my blath­er­ing fin­gers) and I remem­ber I have a blog.  So, I start to write a post.  It then devolves into some­thing I hate– or more specif­i­cally, some­one I hate, by which I mean me, and then I just let the thing linger in my hard drive while I stare at it and mull and just let the thoughts spi­ral– then go down­stairs and bake some­thing for work.

I fig­ure it’s active, even as I know it’s full-on sub­li­ma­tion, thank you.  My com­pul­sion to feed peo­ple, because I can’t just say “Thanks for putting up with my shit, for telling me to smile and telling me that I look pretty today, for telling me to breathe when I look stressed, for under­stand­ing implic­itly and explic­itly that I am hor­ri­bly, hor­ri­bly depressed about some­thing that was my own damned deci­sion.”  It’s a bed I’ve got to lie in and I’m thank­ful they don’t push me about it, tell me horrible-funny sto­ries about their divorces, go drink­ing and danc­ing with me, and are as much mis­fits as me in their own spe­cial ways and so– bak­ing– yeah.  I can do that, some­times, and when I can’t, there’s always clemen­tines or the Gluten-Free and Vegan baked goods aisle at the Whole Foods at the start of the plaza.  (Peo­ple really like clemen­tines, I have found.)  I may not eat the baked offer­ings myself– sweet things taste pretty dis­gust­ing after half a cookie unless it’s the store’s red vel­vet cheese­cake, so bad for me but I eat it, regard­less– but I can at least bake for some­body else and they can say mmm and aah and I can feel loved, at least for a bit.

The fact is, I feel like crap.  I feel phys­i­cally crappy, exhausted from work because it’s phys­i­cally tir­ing, arthritic because of the change in sea­sons and the lack of fat padding/weight loss (as well as because I’m being really self-sabotaging and not tak­ing all my sup­ple­ments and anti-inflammatories, nor am I eat­ing right and avoid­ing all the gluten I should, even though my wheat intol­er­ance really does seem to be blos­som­ing into full-blown Celiac, com­plete with nau­sea after a wheat-containing meal)– and just when the store rebuild seems like it’s done our DM has one more idea (and there’s more to be done after Christ­mas) and of course, I’m rel­a­tively new at my job, so I screw things up.

I hate, hate, hate that I’m not doing things right.  Hate it.  Hate me.  Hate every­one, really.  I can­not describe the depths of loathing and nau­sea and anx­i­ety dreams I have about a store that is at the same time my hap­pi­est place.  I’m used to being the Smartest Girl in the Room.  We’re too busy (like, 10–20% over planned busi­ness and under­staffed most days busy) for my co-managers to explain things to me and I feel stu­pid and use­less and I get resent­ful and we don’t always have the best groups of per­son­al­i­ties work­ing together even as I really do like all my co-managers– but … a thou­sand times but.  Everyone’s human, everyone’s stressed, I’ve got extra issues on my plate that I bring  in with me, and I’m hair-triggered to want to curl into a ball and just … slit my wrists or take all my med­ica­tion at night because I set up an end­cap the wrong way or some­one moved my cheese mis­sion table to a dif­fer­ent part of the store.

I feel badly that I will occa­sion­ally go off and work on a project and pout in my way and bitch about whoever’s “earned” my wrath du jour, but that doesn’t stop me from doing it in the moment, from need­ing to do it– teary-eyed, usu­ally still pretty pro­duc­tive, inclined to be brusque and slam things, and as my co-worker said in effect yes­ter­day, “I can always tell when you’re upset, you stomp really loud.”  I demurred in my way, made some crack about being Stampy the Ele­phant rein­car­nate (doesn’t it all come back to the Simp­sons, that or Monty Python?) but– that didn’t stop him from mak­ing jazz hands and try­ing to get me to smile on the way out, he who’s even more of a grump than I am.  That there’s a Frank Sina­tra CD on con­stant replay in the store that’s full of songs my hus­band used to sing to me and at some point, the singing, it stopped and I never asked why until later, too late– well.  It hasn’t helped.  (What? Me?  Make teary-eyed retreats to Receiv­ing every time “Fly Me to the Moon” or “Come Fly With Me” comes on to break down some boxes or hurl some­thing into the dump­ster out back?  I don’t know what you’re talk­ing about.)

I know that I’m really fool­ing no one.  Every­one, from the co-workers I don’t get along with to the ones I go drink­ing and danc­ing with, all know exactly how messy and grace­less my heart is.  They’re just kind enough to play along because every­one there, they’ve got some kind of story, you just don’t always know what it is.  The store is full of peo­ple who get up and come into work and are on sec­ond careers or on “I never fin­ished col­lege” or “I’m tak­ing a break from X” kind of tra­jec­to­ries (career pauses? ask me about being a lawyer, really!)– we don’t ask, we let each other tell.  I try to give thanks and praise for jobs well done (or hell, even com­pleted, it’s one more thing off my list) if I can stop long enough to take a breath (and sadly, my friend who used to tell me to breathe got pro­moted out of the store and now I’m feel­ing dole­ful because I have to remem­ber that, too.)  We try not to be too hard on peo­ple who show up five min­utes late and some­times flake on their shifts so long as they per­form when they’re here and they’re try­ing, god­damnit.  Some­times I feel like we’re the last Isle of Mis­fit Toys and if we can’t be kind to each other among the inter-familial snarling and snip­ing brought on by dumb cus­tomers and Just Too Much Work, then there isn’t any safe place.  I have other friends, out­side of work, who have also been won­der­ful– real rocks, but I don’t see them every day.  I need to remind myself to reach out more but damnit, every effort’s hard, like slog­ging through cement.  (And yeah, every teardrop’s a water­fall, too.)

I know I’m depressed.  I upped my meds so the passive-to-active like a turbo-charged race­car sui­ci­dal­ity would regress a bit but… that done, I still feel lots of sad­ness, regret, self-loathing, doubt.  All of that shit.  Anger– at me, my hus­band, every stu­pid cus­tomer who can’t write the name of a book down or keep their tod­dlers from hurl­ing toys or just watch where they’re going, much less stop offer­ing to hold my food while I’m on break so I can go fetch them a book rather than wait the two min­utes it’ll take for some­one to help at cus­tomer ser­vice.  It’s the usual short tem­per  (exac­er­bated on occa­sion with a lit­tle manic-depressive rage, but hey, I’ve got pills I carry for that) of some­one who’s ter­ri­bly lonely when it’s her own doing and she doesn’t feel like mak­ing her bed any­more.  (Or of doing much any­more, frankly.  My ther­a­pist asked me what expec­ta­tions I had of my meds, of other peo­ple, of hopes for the future… I had to answer– “Not much.”  Still, I do try to get out, make plans, try not to go to bed before 9, and some­times, I even have fun.  I under­stand the con­cept of Fak­ing It Until You Make It, Smile Like You Mean It, all that Oprah-esque shit that still holds some water.)

I was talk­ing to my hus­band the other night after a party I decided I would try to go to– I lasted ten min­utes, right until some­one asked me how/where he was, and then I had a panic attack as I answered that he and I were no longer together.  I always tell peo­ple that we both had changed and weren’t able to find a way to rec­on­cile those changes– when I called him like the stu­pid hys­ter­i­cal melo­dra­matic Movie Cliche that I am prone to being these days (in the car, on the drive home, no less) and asked him how he han­dled those ques­tions, he said he usu­ally took the blame.

It made me feel awful, even more awful than I usu­ally feel, because as much as there are days when, if we ran into each other on the street (and I felt even more awful when he said he’d seen me dri­ving and I hadn’t seen him, as wrapped up in get­ting to where I was going as I had been), I’d throw hard objects right at his head because I am so fuck­ing lonely and exhausted right now and just want some­one to give me that ridicu­lous, unob­tain­able Uncon­di­tional Love (oh, and on-demand cud­dling and footrubs and an adorable cat and lots of back­rubs and sex and a sack of unmarked thou­sands while we’re at it) and be psy­chic and know all the things that I am still inca­pable of artic­u­lat­ing (this writ­ing, it’s eas­ier than the talk­ing, almost always, except when I can’t even write, but still, even then)… the fact is, I really do believe what I said, which is that we both changed and that we couldn’t make it work out once we started really talk­ing– some­thing that took us too long to do, for rea­sons so com­pli­cated that the Gor­dian Knot’s a cake­walk, even with­out that pansy sword shit.

I don’t want to just be ok (though that would be nice).

I want to feel silly, stu­pid, ridicu­lous goofy love and not have to have the bit­ter­sweet worry and won­der I know now by heart.  I don’t want to won­der if we’re going to stay together until we die.  I want to let myself have roman­tic faith in my part­ner, learn what that might mean.  I don’t want to look at or unpack the sen­ti­men­tal things I almost ran­domly chose when I moved (and I’m still moon­ing over the things I miss but that I left behind for my hus­band, since I was too choked up at the time to ask what he might want, since I was afraid that the answer was All or Noth­ing, nor did I want to be That Evil Bitch who took every­thing), nor do I want to feel this dumb and maudlin and swoony for­ever.  I have to look away from the pic­tures my Dad has of us up in the halls because I’m not ready to ask him to take them down, even when this was my choice– I would still rather be alone than pre­tend that everything’s alright.  I’m scared as hell– I may never fig­ure it all emo­tion­ally out, may never get my finan­cial feet under me ever again, may be a retail wage slave for­ever.  I feel hope­less and hap­less and stu­pid most of the time, and I know no one said it would be easy, but I didn’t know it was going to be open-heart surgery with­out anes­the­sia every day, either.

I look in the mir­ror (when I look in the mir­ror at all because I don’t like to, because I don’t know what I see there, mor­pho­log­i­cally, emo­tion­ally, all of that shit) and I never know the answer to “What are you doing?”  I don’t know when I will know.

I know fully well I am flawed.  Bro­ken, even, maybe beyond repair for the sake of being with any­one, much less my hus­band.  We thrashed through to a point where it became clear that the things that I think that I need are things that he just can’t do, not and be who he needs to be.  That isn’t an issue of fault, whether he believes it or not, even if it is an issue of both of our flaws and not being able to make them mesh any more.

I know I am frag­ile, prone to hair-triggered reac­tions, that I can’t take crit­i­cism at all because of the way my Dad rarely had a nice thing to say when I was a kid, that I can’t accept peo­ple tak­ing or offer­ing to care of me because my mother’s nar­cis­sism made all her care­tak­ing attempts about her and there­fore inher­ently use­less and sus­pect, that I avoid con­fronta­tion and would rather cut off a limb than get into a fight with some­one I love because of the way my par­ents fought (unless I’m in a real or imag­ined posi­tion of power and then, ooh, watch out for my mighty pow­ers of condescension).

I know that my need to try to be per­fect and my need to make things per­fect and to avoid being seen as the flawed, occa­sion­ally really crazy and often lacking-insight-into-my-feelings per­son that I really am con­tributed to the way my mar­riage fell apart– I know that I take on too much over and over until I just crash, my respon­si­bil­ity and nur­tur­ing kinks crash­ing right into my resent­ment over hav­ing to “always” be the one to take care of myself and every­one else.  I want some­one to just psy­chi­cally know the things that I need– I don’t want to ask, because my emo­tional his­tory “tells” me that even if I asked (and under­stated the need for help, more than likely, because years of not get­ting help has trained me to only ask for a lit­tle help and do the rest on my own…) I wouldn’t likely get a response.

But the fact is– still remains– that I really don’t feel like it’s his fault.  It’s ours.  Just like our mar­riage was ours.  (And yes, he knows about this blog.  He might read this, though there are times in the past where he treated this blog and ear­lier ver­sions as “pri­vate” to me, one of many dif­fer­ences in our under­stand­ing of one another that we couldn’t resolve.)  There were a mil­lion things I could have done dif­fer­ently if I had been wiser, braver, bolder, known myself bet­ter at a younger, saner, something-er point in our marriage.

But we don’t get do-overs or sling­shots around the sun or Tardises, do we?  Just regrets about fights, con­fronta­tions, fuck-yous, fuller-soul search­ing I could’ve, should’ve done at some ear­lier point before I thrashed my way through to a real­iza­tion that I didn’t feel like me any more, just some fake, plas­tic, worn-out ver­sion of a sim­u­lacrum wife that had to get out or she’d lose what­ever ves­tige of her­self was left and try to either find some old joy or make some new ver­sion– and in the mean­time, try­ing to work it through with my hus­band once he agreed there was some­thing to work on and half the time feel­ing enraged for his reactions/inactions dur­ing the process and half the time feel­ing like I was the vil­lain and putting him through tor­ture. He said as much– ther­apy wasn’t his thing, the talk­ing cure was like bam­boo under his nails, and I regret like hell that it took me so long to fig­ure out how unhappy I was and that I couldn’t make it any cleaner than it was, though who knows if it’s ever pos­si­ble to be clean about these kind of things?  Any­one who had a heart would turn around and break it, it turns out, even as I’ve got him deep in the heart of me and any attempt to move on would be a dis­as­ter even if that was some­thing I wanted right now.  I don’t know what I want any­more.  I only know what didn’t work any­more, and that we couldn’t agree on any­thing else.

It was all I could/can still some­times think about, cry about, rage about– and my urge to con­fess to every­one all the time was some­thing I squashed except to a few friends because how tedious, really, how fuck­ing pathetic.  I also hate/d being the recip­i­ent of the looks of pity, frankly, pre­ferred the looks of inter­est from peo­ple who only saw my whit­tling waist­line (they didn’t know I wasn’t eat­ing because I wasn’t tak­ing care of myself and my mood sta­bi­liz­ers make me anorexic, yet at the same time was so relieved when some friends expressed con­cern and asked if I was okay) and the hair­cut I halfway got because my hus­band said not to get it and fuck him, I’d cut my hair if I wanted and I’d enjoy the Gaze I would get at work and soak up the compliments/flirting and dress up for my co-workers until it became uncom­fort­able and I felt awk­ward because– yeah.  I don’t know what to do with this body because nobody’s done any­thing with it in so long, includ­ing myself.  I hate it– me– more than a lot.

I left when I did in large part because I wanted to go before I started to feel some­thing like hate for my hus­band.  I wanted to leave while I still felt love– com­pas­sion– only occa­sional anger– for him and all of our prob­lems.  So far, I’ve been lucky that that’s been the case.  Whether it makes a dif­fer­ence to any­body but me– to his fam­ily, to the adorable nephew I no longer see– well.  It’s my prob­lem, really, but hey.  Most of them are.

So for now, every day– I’ll take my meds.  Comb my hair.  Eat my break­fast.  Go off to work.  Know this is chang­ing me.  And hope that it will save me.  I would take back hurts to my hus­band and his fam­ily that I’ve caused by acci­dent or on pur­pose because I do love my hus­band– miss him– still care.  It’s so easy to remem­ber how we started as very good– really, best friends– and how we’ve laughed over the years, but as for the rest– I’ve got to learn to stop beat­ing my dead emo­tional horses, even as they feel like wild ones that want to stam­pede me or make me swim until I can’t see land.  And maybe, just maybe, one of these days, I’ll get it all fig­ured out.

Daddy’s girl (something somehow you haven’t to deserve)

Some­times, he dri­ves me nuts.

Some­times, I drive him nuts.

And some­times, he doesn’t inter­rupt me and I don’t inter­rupt him and I can tell him about my most recent imag­ined heart­break– and we can talk about other, more seri­ous things that we haven’t talked about before while I sit on the floor, my back to the wall in all sorts of ways as we tug at loose threads:  why I stopped being a lawyer, why he stopped being a pro­fes­sor, how he picked up his threads after he stopped his drink­ing, how he might not like my book­store job but how I feel like it gets me putting one foot in front of the other every day, and how not feel­ing like I’ve been heard by var­i­ous peo­ple– him, my mother, my hus­band, either because they weren’t lis­ten­ing for their (what­ever good and not-so-good rea­sons), I was under­stat­ing the case because I was afraid/didn’t know, or I wasn’t talk­ing at all because I was just get­ting talked over– were yes, prob­lems with “feel­ing things so very much” to the point of want­ing to not feel things at all, and how he hoped that I would get through it.  And how mostly, most days, I hoped I did too, which was a change from before, even of late.

They’re all things I knew he thought and/or felt, and things that I have been feel­ing more often than not these days, the bet­ter out­weigh­ing the worse (that, and upping my meds)– but it was still good to hear and say them.  And– I’d never told him before that one of the things that I’d always admired was that despite the drink­ing (and no, I didn’t get into the blame game, he knows with­out my say­ing a damned thing that half my neu­roses are ACOA-driven or rein­forced) the thing I admired about him was his abil­ity to start over and keep going after some­thing had knocked him down.  So– set­ting aside the chance to tell some­one a bit about this new silly thing my heart insists on feel­ing hung up upon– at least I could say aloud that I know that the cry-source du jour is some­thing I will get over, just like every­thing else, and that I even know it won’t take for­ever.  It’ll just feel like it will every day until one day, it won’t– and that I could have that dis­cus­sion with the one per­son who knows that more than pretty much any­one else in my life? Well.

Some­times home isn’t just the place where, when you have to go there, they have to take you in.  Some­times it’s just home.

On skinny jeans and finding strength in unexpected places

After a month of con­struc­tion, haul­ing 200-lb plus H-carts of books all over the store, bang­ing in metal shelves and mov­ing end­caps from one end of the store to the other until I’ve dropped into bed every night, so exhausted that I’ve dubbed the con­di­tion “man­ager dead-eye”– much less just mov­ing boxes of books around in the back as part of my reg­u­lar job– oh, that and the walk­ing five to seven miles I do every day, push­ing of V-carts and rear­rang­ing tables and shelves and other dis­plays full of books with books that can be paper­back Har­le­quins or coffee-table Home Dec­o­rat­ing pr0ns (those suck­ers are heavy).  I’m eat­ing like a trucker when I get time to eat at all, even as it takes me an hour some­times to get all the food down.  And still, I’m down to 135 lbs.  Sigh.  I sense a “Skele­tor” nick-name com­ing on.

One of my (female) co-managers has already pantsed me in the back room (at least with a “Woo!” for my lacy boy shorts) and arranged a shop­ping date to get me some new jeans.  “Stop wear­ing stuff that’s so baggy!  We need to get you some skinny hot jeans!”  Yeah.  They were 10s, nor­mal for some­one who’s 5’6″.  On the flip side, she’s the same one who buys me vanilla milk-shakes and sweet-potato fries and cheese­burg­ers on gluten-free buns, so I know the teas­ing comes from a well-intentioned place.

But after I went for a head-clearing, emotion-cleansing run Sun­day, when I found I could run two miles in the time it used to take me to run one, and then did some yoga, I did dis­cover some­thing else nifty.

I. Can. Do. Twenty. Push-Ups.

I have never been able to do a push-up.  Ever.

Screw Skele­tor.  I’m going for She-Ra.  She even didn’t have a pink costume.

Whatever you need…

There’s a won­drous arti­cle in the NYT today about a woman with schizoaf­fec­tive dis­or­der and OCD who after years of strug­gling and mis­di­ag­noses found a work­place where she could put her high intel­lect and skill sets to use in an envi­ron­ment where she could also be open about her impair­ments and get the reas­sur­ance she needs– and the time off to man­age and cope– so she can keep on func­tion­ing.  Highly.

Would that we could all strug­gle to a place of such won­drous, open-hearted … not lucky, but oppor­tu­nity–filled places where we could find time and space real­ize our true, bro­ken, authen­tic, brave, smart, some­times crazy selves.

My book­store isn’t quite all of that place, since it’s not quite the chal­lenge to my intel­lect that it could be– but it does let me do the orga­niz­ing, the getting-out-of-bed-everyday, the man­ag­ing peo­ple and help­ing them thrive, the get­ting peo­ple help­ful infor­ma­tion things that I do need to do so I feel like I am use­ful, even if var­i­ous peo­ple in my life who have notions of class and of wealth have said aloud and unspo­ken (but may as well have said it aloud) that I could do better.

I don’t care if I can do bet­ter, because I want to do this — even if they meant well (and they did, even as their expec­ta­tions and dis­ap­proval hurt my feel­ings), what comes across is that I’m mak­ing bad choices.  I’m not– I’m just mak­ing dif­fer­ent ones than they would.  This is right for me now.  The book­store is home– HOME in a way where we laugh and are broth­ers and sis­ters in arms in cus­tomer ser­vice, retail research librar­i­ans who find peo­ple things they some­times don’t know they need.  So if my “I was burnt out from prac­tic­ing law” is a cog­nate for “I am bipo­lar and had a com­plete ner­vous break­down,” and “I take a neu­ro­log­i­cal med­ica­tion that affects my appetite” is the expla­na­tion when every­one fusses at me for why I don’t eat, well.  Nobody’s fooled, but nobody presses, except for an occa­sional “relax” or a joke when I’m really stressed.  And every­one eats my baked (not burnt) offer­ings with glee, and if I can make my cowork­ers smile or a cus­tomer, too– yes.  I have cho­sen the right path.  Not the rich path.  The right path.

Here’s to wish­ing that every one of you brave, crazy hearts finds some home work­place some day.

Smiling through Christmas in June (and other off seasons)

Some days (rainy days and Sun­days, they always get me down pump up the sales vol­ume), they roll up the cranky bus­loads in thou­sands, and there’s noth­ing at all you can do but grit your teeth and for­bear the waves of stu­pid ques­tions, nosy ques­tions, bad flirt­ing, even more bad flirt­ing even after you say sorry-not-interested-no-it’s-none-of-their-business-if-you’re-single-or-not, and then there’s the peo­ple inter­rupt­ing you while you’re car­ry­ing your food back to the break room or a till full of money and they offer to hold it for you while you go get them their book.

On those days, all you can do is smile and tell them you’ll call for more help at cus­tomer ser­vice or say you can’t hand over the till and/or you’re sorry, but you’re on your break  and you’re sure they wouldn’t want you to vio­late state wage and hour laws; or it’s always bad when your com­peti­tor goes out of busi­ness and you feel sorry for the folks soon to be unem­ployed ten miles up the road whose big box is clos­ing their doors; you smile whether or not the customer’s got a sneer on their face and keeps sneer­ing at you about the cost of your store’s mem­ber­ship fee; they hate emails clut­ter­ing up their inbox; they inter­rupt you before you can get out all the ques­tions you’re required to ask and are too busy talk­ing on their phones to notice you’ve handed them back their cards and their receipts…

The fact is, I’m not hold­ing a gun to your head to make you shop here ver­sus the other chain that’s clos­ing lots of stores or our web­site, which yes, does have cheaper prices but no, doesn’t have a search engine query for “Blue Book With a Dog On It” (i.e. this one).  Don’t buy the mem­ber­ship if you don’t want it, really, I just have to ask, but please, stop rant­ing at me about how “evil” (I truly quote) my com­pany is to charge for the priv­i­lege of an annual dis­count for vol­ume book buy­ers (if you can’t do the math, don’t buy the card, it’s that easy, I promise), when lots of other peo­ple do like the pro­gram and when I can see per­fectly well from your wal­let that you paid to join BJ’s.

Just move on and get out of my line, and also your coupon’s expired, so no, I’m not going to apply it because guess what, I can read and I’m not a moron, and yes, I gave you your credit card back because con­trary to your opin­ion, most peo­ple aren’t thieves and you might not remem­ber, but you just offered to hold my till full of money twenty min­utes ago because you couldn’t wait two more min­utes for the one per­son in line ahead of you at the desk to be done and I’m sure you never would have even lifted the lid even once when I was off look­ing for that Twi­light book you just bought.

Thank good­ness for macros.  And to book­seller friend L., who showed me the site in the first place.  Because too many cus­tomers think they are Courage Wolf:

(I know.  Two book­store posts in a row.  Geez, you’d think I worked there full time or some­thing ridicu­lous like that.  : ) )

Define shopworn

We’re not a used bookstore.

Peo­ple bring in old, bat­tered books and want to trade them for store credit all of the time. And we always say no. I sug­gest stores up in Boston or Cam­bridge that buy, write down the names, even tell them the days, and I always get sad faces—even angry, sometimes.

It’s hard, because no mat­ter what they say about the econ­omy this week, someone’s always going through a rough time, some­where, and you never know the par­tic­u­lars of the per­son before you. All you know is that your say­ing no means they can’t get their kid’s book for their book report that they need tonight because hell, their kid doesn’t know they don’t have any money in the bank account until next week, and if they’d just told their par­ent last week, there’d have been time to go to the library, but not now, not when it’s seven at night and the library’s closed.

The fact is, though, I can’t take back an out-of-print romance besmeared with choco­late sauce. I just can’t resell it.

Every once in a while, though—well, bookselling’s an inti­mate act, and any­one who says different’s a moron. Peo­ple come to you need­ing infor­ma­tion, need­ing to ask seri­ous and not-so-serious ques­tions, but in any event, there’s a need.

Like this lady who came in last night—carefully put together, even in casual clothes– with two books to return that were “gifts.” Older paper­backs, good con­di­tion, but still—gently (very gen­tly) used, but not so much they couldn’t just be shop­worn. She said she had a book put on reserve, and could she make an exchange? She was quiet, polite, and ready to flee. She her­self was all on reserve.
The ques­tion­able books were in pris­tine condition—both psy­chol­ogy, self-help, about leav­ing abu­sive part­ners and chil­drea­r­ing in ver­bally abu­sive homes– so I went to check out the book she’d reserved, too, and it was at the price point that if I gave her full price on the exchanges (kind of a no-no, we’re sup­posed to take the online price in the com­puter, but I’m “spe­cial” and can change the price if I “need” to)—she wouldn’t need to pay that much. So I checked out the book she’d reserved.

Nego­ti­at­ing con­tested divorces and cus­tody bat­tles. Paper­back book. For pro se lit­i­gants who can’t afford their own lawyers.

I tweaked the exchange to give her full price on the books and oh—look, a coupon for non-members, and she owed me two dol­lars, which she paid in quar­ters and dimes.

And those used books with the shop wear went right back in the bin.

Maybe I’m a sucker, maybe she played me, maybe my instincts were right.

I don’t know.

Some­times we’re a store with really worn brand-new books. Deal with it—lots of peo­ple browse through the books before putting them back. I’ll give you a 10% dis­count for the slight dogears at the cor­ners, espe­cially if it comes from self-help.

But I’m not tak­ing back your used Twi­light series.

An alternative to the Full Moon Theory

I have a book title/idea for Mal­colm Glad­well.  “Clus­ter­fuc­knom­e­non:  Why Every­one Flocks to the Cashier the Minute One Per­son Has a Return or Needs Some­thing Wrapped.”

Plus, I did have the idea before the Bet­ter Half sent me this link.

Although the loonies really do come out when the moon is full, too.  And when the astro­log­i­cal signs are in ret­ro­grade. And when it’s Sunday.

Mal­colm, call me– I’ll let you have the idea for 50%.  Or just stop by the store.  But don’t cut off the peo­ple already in line or I might have to shiv you with my shiny box cut­ter– and some other day than a Sun­day, please?  Those are the days I’m busy gift wrap­ping and doing returns for, um, every­one. Yeah.

Unrelated triad: Commodious company, Roost, Time Goes

Mary Oliver and Yeats are com­modi­ous company

I keep books of poetry on the back of the toi­let.
(I keep them the bed­room and liv­ing room too.
Also, at the din­ing room table while I am eat­ing.)
But it’s quiet and calm in the bath­room,
just the right time to con­tem­plate the mun­dane and sub­lime.
(Plus, some­times I’m just not in the mood for the New Yorker.)

———

Roost

The light’s that light again,
this time of year.
You know the kind.
That deep blue of sky,
bright white of light,
weird gold at sun­rise
right in your eyes
dri­ving to work in the morn­ing,
strange pearl grey and rose
as you drive home at night,
sky mar­bled, not ombre like some peo­ple say.
And the birds (black birds by color, sil­hou­et­ted,
no mat­ter what type) flock, swirl, roost,
flut­ter and swirl to some other tree
as they arc and dip over the cars
in their white and red-lighted
streams on the high­way
while the sky mar­bles ever more darkly,
clouds turn­ing from sil­ver to lead.

Every­one wants to go home.

————

Time goes (the choice)

Where does the time go, it’s already Decem­ber, can you believe it’s nearly Christ­mas and I’m not done with my shop­ping and all these grand­chil­dren to shop for and they’ll prob­a­bly bring it all back regard­less, kids these days, I might as well stay home and give them a check, the old woman asks me.  I smile and give some com­fort­ing answer about not being old until you’re dead to makes her smile (she has a nice smile) and make room for the next com­plain­ing con­sumer, some­one else in need of psy­cho­log­i­cal com­fort or just the need to rage at the cashier.

Every once in a while some­one really seems to mean it when they ask me how my day is, how I am, all that etcetera, and while I always leave it at fine, thank you for ask­ing, rather than say, well, I’m a lit­tle tired and cranky, but this too shall pass, and I got out of bed when the alarm went off this morn­ing, so really, it’s bet­ter than noth­ing, I shouldn’t com­plain, and thank you for really mean­ing it when you asked, I mean it, and how is your day– well, I do file their real human con­cern away in my head and make sure to apply any coupons I have to their purchase.

But if I were to answer that old woman in truth and tell her where the time goes, I would tell her, like this: the time goes while you’re wait­ing in line at the store behind the old woman who asks where the time goes, and the time goes while you’re try­ing to find that last bot­tle of that spe­cial wine your sister-in-law likes to drink, and the time goes while you’re avoid­ing the bills piled up on your side­board, not to men­tion the fight or sharp words you had with your hus­band or brother or wife or dumb dog on your way out the door this morn­ing because they did some­thing that annoyed you for the forty fourth time in a row even though you’ve told them (asked them, very patiently too, to your mind) not to do it again, before, please.

The time also goes, though, when you’re just hav­ing a salad– a nice one, with really crisp let­tuce and just enough dress­ing, and it goes dur­ing that lull when you’re alone in the store and the clerks aren’t both­er­ing you and you can wan­der and zone out all you like, and it goes, too, when you’re lost in a book that you’ve just picked up or read a hun­dred times before in your life or when you’re singing along with a song in your car as you drive in your favorite lane dur­ing your usual com­mute in to work, your hands on the wheel and foot on the pedal as you just go, mus­cle mem­ory as you steer and watch the trees go by and it’s calm and it also goes when you’re in the shower, half asleep just after you’ve woken or tired, after a shift.

And time goes– oh, boy does it go, when you’re laugh­ing with the peo­ple you love and hold­ing their hands or watch­ing them over the table or maybe lis­ten­ing to the same stu­pid story for the bajillionth-ty time, but that doesn’t mat­ter, now, does it, because it’s already Decem­ber, and don’t you love Christ­mas with fam­ily and friends and your sister-in-law who smiled so widely when you gave her that wine you had to go to four stores to find and those grand­kids who kissed you when they opened their presents after you waited in line and com­plained to the cashier that they prob­a­bly wouldn’t like them and that woman said some­thing– you’re not quite sure what– about not being old until you’re dead, or some­thing like that, because time goes by, and that’s sure, but you can make a choice to go with it.

Knowing the difference

It’s been an up and down week.  Month.  Year.  Year and a half.  Life.  Same dif­fer­ence and none, really, whatever.

I don’t mean to sound blase, it’s just that after a while, you get used to it.  And you don’t.  Ever.

Things at the book­store have been crazy.  Maybe they’ve taken the prozac out of the water sup­ply, maybe it’s the full moon, back to school, Mer­cury really being in ret­ro­grade, some­thing– the fact is, the cus­tomers at this par­tic­u­lar store have always been enti­tled and after a slow sum­mer they’re back in full crazy force.  And my own part in the store– well.  I’m not quite in a place to talk about all of that yet, except to leave it at this.  I’m trans­fer­ring to a another store man­aged by some­one in the man­age­ment chain whom I know– a store that’s big­ger and fur­ther away, a move slightly up the lad­der, and I am very sad to be leav­ing the store.  But push­ing and some shov­ing came about and lots of cry­ing on my part– some in the bath­room stall, even– and I just decided.  I had to go.

The stress of mak­ing that deci­sion, though, and the reac­tions of some of the peo­ple when I made it– a lit­tle pas­sive aggres­sion (hell, some out­right aggres­sion) and my own sad­ness and feel­ings of tur­moil at leav­ing because I can’t help but feel guilty and respon­si­ble even as I did every­thing that I could– add to that com­ing off the one of my meds that’s been mak­ing me skinny and sick, but also not so depressed– and pile on top of that a (yeah, I’m just going to call it that) ret­ri­bu­tion­ist sched­ule of eight days of clos­ing all in a row (but at least it makes it a nice round month of clos­ings in a row)– and I’ve been com­ing home most nights exhausted and ready to cry– feel­ing some nights at the store ready to snap at the first cus­tomer really ready to push me, and doing the clas­sic bipolar’s ques­tion­ing dance.

How much is sit­u­a­tional stress?

How much is the lack of the anti­de­pres­sant and all that shit work­ing its way out of my system?

How much is legit­i­mate mood and reaction?

It’s hard to tease all that shit out– impos­si­ble, some­times, and mut­ter­ing the Seren­ity Prayer to myself in the cor­ner does jack shit when I’m tired and over­worked and depressed and feel­ing like nobody gives a god­damn because it’s lonely here inside my head, and I’m tired of ana­lyz­ing my every aspect of mood just because I’m fuck­ing crazy– I’d just like to emote and throw a tem­per tantrum like a reg­u­lar human, not try to assess how much is too much, thank you very much.  But I know that I can’t.  So I check myself and do the self-tango again.

Let­ting myself cry in the appro­pri­ate place (i.e., not in front of the cus­tomers)– stop­ping myself from cry­ing or yelling or say­ing the nasty and sat­is­fy­ing thing in the wrong place at the wrong time (or maybe the right time, but who knows whether I’m in my right mind to know it) and mourn­ing the things that I couldn’t change but not let­ting myself be dragged down by it because damnit, man­age­ment fail­ures aren’t my fault and I took this job because … because I’d accepted that being a lawyer was too fuck­ing stress­ful for me, not with­out los­ing my mind.

Nope, wait.  I lost my mind first and stopped being a lawyer after that part.  Right.  Got to get that part straight and stop revis­ing his­tory to make myself feel more com­fort­able.  But I did get bet­ter and put my big girl panties on, I did get this job, and I have held on to that and done well by it, so that counts for some­thing.  It does.  I have to keep telling myself that until I believe it.

But I’m feel­ing a lit­tle less stressed and depressed about leav­ing– a lit­tle less like burst­ing out into tears every time some­one gets shifty– a lit­tle less sad when some­one says that they’ll miss me and seems to mean it.  Maybe it’s just because my new/old man­ager at the new store said how much she was look­ing for­ward to see­ing me and I got excited, the first time I’ve felt that way about work in a while.  Maybe it’s because the brand-spankin’ new man­agers at the old store, the one who doesn’t know me from Eve,  said it was a shame I was going because I knew what I was doing– some­thing I haven’t heard a lot oth­er­wise lately, and a reminder again of why I am going.  No mat­ter how guilty I feel, I know I deserve better.

I do.

Even if I have to tell myself a few dozen times until I believe it.

Going in circles

It’s been a strange week in Book Wobe­gon. After a week of hit­ting every sales goal, sell­ing mem­ber­ships like it was the newest style on the cat­walk, and peo­ple rolling in off the street to demand they be hooked up with that Dan­ged Dig­i­tal Reader Device they’ve all got to sell, things have gone dead again, and the management’s push­ing and wor­ried and scared about num­bers again, peo­ple ner­vous and twitchy about hours get­ting cut.

No one wants to be a mem­ber– no one wants to belong, everybody’s a loner, and no one wants to give over their email for coupons. “I don’t have a com­puter” is a cur­rent refrain. Pos­si­ble for the old­sters, not so much for the ones peel­ing the Ben­jamins off of their rolls as they refuse to make eye con­tact. And the ones who cut Ike, the Banana­gram Queen off mid-spiel in her mem­ber­ship pitch to declare “I don’t pay for that stuff” and then demand that the store honor competitor’s coupons? She smiles politely and says, “we don’t honor com­peti­tor coupons.”

They want to use the competitor’s coupons? They can drive next door, down into the mall park­ing garage, take the ele­va­tor up, and go into that store.

But they don’t have the books!”

She smiles less politely. Looks them straight in the eye.

The ones who’re con­fused when she tells them they’re not in Bor­ders?  Them she just smiles at and wishes them a good day.  They’ve got big­ger prob­lems than her not hon­or­ing their com­peti­tors’ coupons.  How do you not know the dif­fer­ence?  And what else are they miss­ing, if they can’t tell the dif­fer­ence between one store and the next?

Have you heard about our mem­ber­ship program?”

This time, they don’t inter­rupt. They don’t always buy it, but yes, there’s a point. Their membership’s free but no– they don’t have the books. Her store– it does. She makes sure of that.

For a wealthy sub­urb, her clients read lots of gos­sip mags. She’s seen too many come over her counter when she walks by the children’s sec­tion, sees “Frog and Toad Together” on the cover of some­thing and thinks “It won’t last. Never does.”

The girl who tosses the still-shrink-wrapped audio­book of Eclipse over the counter (designer baby doll dress, reeks of some expen­sive per­fume and cig­a­rette smoke, accent drips of Long Island Princess) says “I’m return­ing this.”

Queen Ike reads the receipt for the $57.00 item and sees it was bought back in April, then turns it over to show her the return policy.

Four­teen days, any returns after that will not be per­mit­ted. (Except at the manager’s dis­cre­tion, which the receipt does not say. Hi. I’m the manager/head cashier. Yes. And Queen Ike sends her fel­low cashier off on her break.  Shit’s about to get ugly and the girl is so young.)

She can do an exchange. And no, a store credit is not mer­chan­dise. The girl explains (shrills, really) that she has a Master’s in Eng­lish and she doesn’t have time for this and read­ing the backs of receipts– well– it’s the same song and dance. She stomps upstairs after sim­per­ing that she’ll just “exchange” some­thing and return it tomor­row. She comes back down­stairs with a Mal­colm Glad­well box set and she’d like to buy it, please, a bull­shit smile on her face.

Queen Ike’s Assis­tant Man­ager comes up just in time for Ike to say “Oh, dear. I’m afraid my scan­ner doesn’t seem to quite work.”

The Assis­tant Man­ager looks at the scan­ner, turns it over, says “Hmm, looks like it doesn’t,” then turns the receipt over again.  Then she looks at the Master’s in Eng­lish– return­ing the audio­book about sparkly vam­pires.  “She’s got a law degree.  She can read the back of receipts.  Have a nice night,” she says.  And smiles.

Later on, a co-worker– young, gor­geous, bril­liant and snarky in that quiet-zing! way, saw the Glad­well box set on the shelf for resort.  “Glad­well…” she mur­mured.  “He’s like the Jared Dia­mond of the psy­chol­ogy world.  My anthro depart­ment had a dis­cus­sion when he came to cam­pus on whether or not he was worthwhile.”

Ike asked her about the result.  She smiled mys­te­ri­ously and headed upstairs.

Why is this gate closed?  My child could hurt him­self, hit­ting his head on it like that!”

The gate’s closed because I love the water­melon sound of scream­ing, obsti­nate, mis­be­hav­ing tod­dlers’ heads thunk­ing against it while their moth­ers ignore them and try to carry on a phone con­ver­sa­tion and ignore the cashier while they also berate them for not run­ning a day care cen­ter in what is a bookstore.

The area behind cash­wrap is for cus­tomers only.  Chil­dren often run behind here if the gate is not closed.  May I have your credit card, please?”

I want to return this Chicken Soup for the Teacher’s Soul.  I don’t have the receipt.  I bought it with cash.  I can do an even exchange for another Chicken Soup book.”

Do you have a mem­ber­ship card?  Or an Educator’s Card?”

No.”

Then I’m afraid I have no way of look­ing it up.  I can do an exchange for the low­est price in the com­puter, since I have no way of know­ing with­out the reciept if you bought it here or online or with a coupon or at some promo price.  That price is 10.76.”

But I always shop here.  I never shop online.”

I’m sorry, ma’am, with­out a receipt, I have no way to know that. I can’t just do a book swap, I need some record of pur­chase to do the kind of trans­ac­tion you want.  With­out a receipt, I can only give you 10.76 worth of credit toward another book in the store.”

But I always shop here.”

She might be telling the truth.  But Ike works there forty hours a week, has for almost a year now.  If that woman’s “always” is true, then she’s on a very dif­fer­ent series of “always” than Ike’s, because Ike’s sched­ule rotates, 8–4, 3–11, M-F, week­ends too, and this isn’t a woman she rec­og­nizes at all.

Have you ever ordered a book with us, ma’am?  Is there some way I could look you up in the sys­tem?”  The woman huffs and says “We’re going in cir­cles” and storms out of the store.

Yes, ma’am, we are.  Just dif­fer­ent ones than you think.